We understand that sometimes you may need to return a product you have purchased from the Arts Health Institute. To assist you, we have set out below the Arts Health Institute Policy highlighting key points that you should know.
Our Returns Policy includes the rights you have under the Australian Consumer Law and other relevant laws.
Your Rights under the Australian Consumer Law - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, the Arts Health Institute is entitled to choose between providing you with a repair, replacement or other suitable remedy.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. The Arts Health Institute adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Arts Health Institute Returns Policy
Change of mind returns
The Arts Health Institute does not accept or offer returns or refunds in the instance where customers have changed their mind about the purchase of a product.
The Arts Health Institute will accept product returns and provide you with a replacement, refund or repair where:
The product is faulty or is not of acceptable quality; or
The product is not fit for its intended purpose; and
You can present your Arts Health Institute issued tax invoice or other adequate proof of purchase.
The Arts Health Institute may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. The Arts Health Institute reserves the right not to offer a replacement, refund or repair where the item fault is a result of misuse or neglect.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Products are to be returned to Arts Health Institute before a full refund is provided. Unfortunately we cannot provide refunds for products purchased greater than 30 days. A replacement will be issued for faulty products after 30 days.
Training and workshops refunds
Any requests for cancellation must be provided in writing. Verbal requests for cancellation will not be considered.
The Arts Health Institute offers full refunds for training and workshops subject to the individual contracts for each event and based on the following conditions:
One month or more advance notification in writing will enable a full refund; or
7-30 days cancellation in writing will result in a 50% refund; or
Less than 7 days notice of cancellation will result in nil refund.
The Arts Health Institute reserves the right to
Assess the condition and age of returned goods prior to providing a repair, replacement or refund. This may result in a repair, replacement or refund being refused.
Your original Arts Health Institute tax invoice you received via email is the best form of proof of purchase
If you have any concerns about the quality of our products please contact our office via email firstname.lastname@example.org or via phone on 02 8354 1953.